At Shy Secret, hygiene and customer satisfaction are our priority.

🔄 Returns

• Due to the intimate nature of our products, lingerie items are not eligible for return.

• Returns are only accepted if the product is damaged, defective, or incorrect.

🔁 Exchanges

• Exchanges are allowed only for:

• Size issues (if requested within 48 hours of delivery)

• Damaged or wrong item received

• The product must be:

• Unworn

• Unwashed

• With original tags and packaging intact

📸 Proof Required

• Clear unboxing video and product photos are mandatory for damage/defect claims.

⏳ Exchange Timeline

• Request must be raised within 48 hours of delivery.

• Approved exchanges are processed within 5–7 business days.